Terms and Conditions
Last updated January 2024
1. Website Updates
Each requested is actioned separately through our dedicated platform and you can have as many user accounts for your team as necessary. All website updates are acknowledged within 24 hours by a change in status and we aim to action all updates within 48 of them being requested.
2. Website and Integrations
We make every effort to ensure websites go live without and remain without errors. We do not accept responsibility for any losses or damages which may arise from errors on the website. We cannot accept any responsibility from any problems from third-party applications/integrations which are requested or necessary for the website.
3. Payment
Recurring payments are charged to a credit or debit card each month and any delay in payment will temporarily pause your service. Invoices will be provided for every payment sent to your accounts email.
4. Ownership
The website belongs to you once the upfront cost has been paid unless outlined otherwise in your agreement. After then, we continue to hold the website but you are able to withdraw and take the entire website with you (excluding any third party integrations which may have been used).
If you have purchased a one-time service from us, you will own the website and content immediately. We can hold the website in our account and charge you hosting but no updates are included and will be billed at our current hourly rate.
5. Withdrawals
You are free to withdraw your website from our control at any time.
To initiate a withdrawal, please email hello@brudsonmedia.com. We will be in touch with you within 1 working day.
6. Request Platform
Our request platform is leased meaning we do not own it nor can we make any major changes. Will therefore cannot accept any responsibility from any issues which arise as a result of using the platform.
7. Domain Names
We include 1 domain name with our membership plans of your choosing. If you already hold a domain, we will not buy it from you.
We will hold the domain until the renewal period outlined in your agreement (typically 12 months) at which point you can request it to be transferred to your own account.
8. Refunds
We do not offer refunds as we work with you until you're happy with the website. In special cases, and at our discretion, we may offer a refund or credit in the form of a discount.
9. Discounts
Charity/Non-profit discounts cannot be used in conjunction with another offer. Discounts is subject to Client providing adequate proof of being a Charity or Non-Profit Organisation.
Promotions and offers are only valid for Web Design service upfront payment.
10. Referral Program
We offer £25 to any successful referral made by an existing client of Brudson Media. Referral fee will be paid upon complete of new clients signed agreement and after the initial invoice is paid.
11. Terms & Conditions Updates
These terms may be updated without notice and by continuing to have an account with us you accept these.
Ready to upgrade your website?
If you think we're a good fit and you're ready to upgrade your digital presence, get in touch with us and take the first step to a new website.
.svg)